Job Title

MS Dynamics AX / NAV Service Manager – Oxfordshire

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Job Description

Microsoft Dynamics AX, Dynamics AX 2012, Dynamics AX7, Dynamics 365, Dynamics NAV, Dynamics ERP, Service Manager, Retail.

 

The Company

Our client is the UK’s #1 Microsoft Dynamics multi-channel solution provider. They are a Microsoft Gold Certified Partner and Inner President’s Circle member and are focused on providing cutting-edge technology solutions to numerous leading UK organisations.

They work with over 400 national and international brands, and their goal is to intelligently connect and apply technology to make their clients’ lives easier, more prosperous and to meet customer demands now and into the future.

This role is an excellent opportunity to join their 180+ team of Microsoft Dynamics professionals and work in a dedicated, energetic technology environment. They continuously invest in training, competency and education programs for their staff and they foster teamwork and entrepreneurship and are a Gold Standard Investors in People.

 

Responsibilities

  • Periodic visits and communication with customers ensuring customer satisfaction across day to day business activities
  • Build and promote a partnership relationships with the Clients
  • Understanding business requirements and practices to give best service to Customers
  • Identify and manage queries, improvements, value add activities and solutions accordingly
  • Creation and management of Service Requests
  • Preparation of proposals for additional work or product requirements liaising with relevant personnel
  • Day to day overseeing of work requests delivered to the customer
  • Ensure the business is aware of high profile issues and sensitive customers
  • Carry out service reviews periodically to ensure highest possible service level delivery
  • Prioritisation of issues and customer queries, meeting service level agreements
  • Obtain and analyse feedback from customers and drive process development based on the outcome
  • Manage consultancy to customers to ensure best use of customer solutions
  • Organisation of ordering software and hardware
  • Assisting in customer events
  • Ensure departmental SLA’s are being achieved
  • Ensure business processes are being adhered to

 

 

Skills and Experience

  • Working within a customer service environment
  • Retail and wider business process understanding
  • ERP consultancy experience in Microsoft Dynamics
  • IT skills including Microsoft Office stack
  • An understanding of project methodologies
  • Good administration skills

 

If you have the above background, then please get in touch.

 

About Dynamic Nation

We are a different kind of recruitment agency specialising exclusively in Microsoft Dynamics across the UK, with international aspirations. We differentiate ourselves through our highly personalised approach and by supporting the best Microsoft Dynamics professionals through the whole of their career journey rather than just with their next career move. Get in touch with us today to discuss your Microsoft Dynamics career.

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