Job Title

Dynamics AX Support Analyst

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Job Description

Overview

The Dynamics AX Technical Support Analyst will provide support to our Clients’ existing implementations of Microsoft Dynamics AX in the UK and internationally. They will join a fast growing team working on technical help requests and applying their knowledge of Dynamics AX, X++ and SQL to investigate issues logged and recommend solutions.

 

The Company

Our Client is a fast growing firm with big ambitions. They are one of the world’s most extensive networks of audit, tax and consulting firms, with a particular focus on middle market business and not-for-profits. As a Microsoft Dynamics/AX solutions business, they are looking for passionate professionals who they can give all the support they need to reach their full potential.

Their impressive client list ranges from growth-focused entrepreneurs to leading multinationals. The variety of projects will challenge you every day, helping you expand your capabilities and grow professionally.
They empower you to control your career direction, with tailored development opportunities that fit your goals; plus with a global network that spans more than 120 countries, you will have plenty of opportunities to broaden your career horizons or join their international secondment programme and take your skills to the next level.

 

The Role

  • The Dynamics AX Technical Support Analyst will provide support to existing implementations of Microsoft Dynamics AX in the UK and internationally
  • Work on technical help requests as assigned by the Helpdesk Manager
  • Using their knowledge of Dynamics AX, X++ and SQL to investigate issues logged and recommend solutions
  • Assist in the management of support requests to ensure a response is received in the time expected
  • Work with developers to implement changes and bug fixes
  • Build and increase knowledge of Dynamics AX on a technical and functional level
  • Work with AX implementation consultants to gain business understanding of various sectors and the implementation projects that will be supported
  • Collaborate with Dynamics AX support consultants in other parts of the RSM international network for delivering support to global clients
  • Promote best practice and delivery of service of the highest quality
  • Represent the business professionally and positively at all times.

 

Required Experience

  • At least two years’ experience providing technical support for Dynamics AX
  • Working knowledge of X++, able to read and debug code and make essential changes
  • Good understanding of SQL Server and Dynamics AX data structures including creating queries to analyse data
  • Strong knowledge of core processes and functionality for at least one of finance, trade and logistics, manufacturing or retail
  • Demonstrable experience in AX 2012 (preferably R3) or AX 7
  • Previous experience of working in a helpdesk environment
  • Broad knowledge of technical capabilities of Dynamics 365, including appropriate certification
  • You must already be permitted to work in the UK
  • You will be professional and organised in your work
  • You will have a positive, ‘can-do’ attitude and a problem-solving approach
  • You will be a team player, able to communicate with peers and escalate where appropriate

 

Role Keywords

Help Desk / AX/ Microsoft Dynamics / ERP / AX 2012 / AX 7

 

About Dynamic Nation

We are a different kind of recruitment agency specialising exclusively in Microsoft Dynamics across the UK, with international aspirations. We differentiate ourselves through our highly personalised approach and by supporting the best Microsoft Dynamics professionals through the whole of their career journey rather than just with their next career move. Get in touch with us today to discuss your Microsoft Dynamics career.

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